One Page Service Level Agreement Template

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One Page Service Level Agreement Template

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One Page Service Level Agreement Template (1)
Between:
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
And:
[Name of the Client]
[Client’s ID]
[Client’s Address]
Introduction:
This Service Level Agreement (SLA) outlines the expectations for service delivery between the Service Provider and the Client, effective from [Contract Start Date].
Clause 1: Scope of Services
The Service Provider agrees to deliver the following services: [List services], according to the performance standards outlined herein.
Clause 2: Performance Metrics
The Service Provider will ensure the following service performance metrics are met: [Specify metrics, e.g., uptime, response time].
Clause 3: Responsibilities
The responsibilities of both parties include: [List responsibilities of the Service Provider and the Client].
Clause 4: Reporting and Review
Regular performance reviews will be conducted every [Specify frequency], and reports will be provided detailing service performance against agreed metrics.
Clause 5: Penalties for Non-Performance
In case of service level breaches, the following penalties shall apply: [Specify terms].
Clause 6: Termination
This SLA may be terminated under the following conditions: [Specify conditions].
Clause 7: Governing Law
This agreement will be governed by the laws of [Jurisdiction].
Signed in [City], [Date].
Sincerely,
[Signature of the Service Provider]
[Name of the Service Provider]
[Signature of the Client]
[Name of the Client]
One Page Service Level Agreement Template (2)
Between:
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
And:
[Name of the Client]
[Client’s ID]
[Client’s Address]
Introduction:
This document serves as an agreement defining the service levels expected from the Service Provider to the Client starting from [Contract Start Date].
Clause 1: Service Description
The Service Provider will provide services such as: [Detail specific services].
Clause 2: Availability
The services shall be available [Specify availability parameters, e.g., 24/7, weekdays only].
Clause 3: Support and Maintenance
Support will be provided during the following hours: [Specify support hours and channels].
Clause 4: Client Obligations
The Client agrees to provide necessary access and resources required for the timely delivery of services.
Clause 5: Amendments
Any amendments to this SLA must be documented and signed by both parties.
Clause 6: Termination Notice
A notice period of [Specify number of days] is required for termination of this SLA by either party.
Clause 7: Governing Jurisdiction
This agreement shall be governed by the laws of [Jurisdiction].
Signed in [City], [Date].
Sincerely,
[Signature of the Service Provider]
[Name of the Service Provider]
[Signature of the Client]
[Name of the Client]

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Please complete the form below to create the One Page Service Level Agreement Template. All fields must be filled out to ensure a clear and comprehensive agreement. We provide examples to guide you through each step.

One Page Service Level Agreement Template

1. Service Provider Information


2. Client Information


3. Agreement Overview

4. Services to Be Provided

5. Performance Metrics

6. Responsibilities of Service Provider

7. Responsibilities of Client

8. Reporting and Review Process

9. Amendment Procedure

10. Confidentiality Agreement

11. Termination Conditions

12. Signatures and Acceptance

13. Declaration and Signatures



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One Page Service Level Agreement Template

Printable | Editable Form

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One Page Service Level Agreement Template