You can open the Standard Service Level Agreement Template in multiple formats, including PDF, Word, and Google Docs.
Standard Service Level Agreement Template Printable | Editable FormSample
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
[Name of the Client]
[Client’s ID]
[Client’s Address]
This Service Level Agreement (SLA) outlines the expectations and responsibilities regarding the delivery of services from [Service Provider] to [Client], effective from [Contract Start Date].
The Provider agrees to deliver the following services: [Specify services, e.g., IT support, maintenance, etc.].
The services will be measured against these performance criteria: [Specify metrics, such as response time, resolution time, etc.].
The Provider shall ensure: [Specify responsibilities, such as timely service delivery, issue resolution processes, etc.].
The Client agrees to: [Specify responsibilities, such as providing necessary information, access, etc.].
In the event of service level breaches, the following escalation procedures will be followed: [Specify procedures for escalation].
The Client agrees to pay the Provider a fee of [Amount], payable on the following terms: [Specify payment terms].
This agreement may be terminated under the following conditions: [Specify termination conditions].
Both parties agree to safeguard confidential information and not disclose it to any third parties without prior consent.
This agreement will be governed by the laws of [Jurisdiction].
[Signature of the Provider]
[Name of the Provider]
[Signature of the Client]
[Name of the Client]
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
[Name of the Client]
[Client’s ID]
[Client’s Address]
This Service Level Agreement is established to define the service levels that will be provided starting from [Contract Start Date], for the services rendered by [Service Provider].
The Provider will deliver the following services: [List specific services].
The following objectives will be used to measure performance: [Specify objectives, e.g., availability, performance speed, etc.].
The Provider shall fulfill its commitments as follows: [Outline Provider’s obligations].
The Client agrees to fulfill the following roles: [Outline Client’s obligations, such as timely communication and cooperation].
The Provider will monitor service levels and provide reports as follows: [Specify reporting frequency and content].
The Client agrees to compensate the Provider [$Amount] for services rendered, to be paid according to the following schedule: [Specify payment schedule].
The parties may terminate this agreement under these circumstances: [Specify rights for termination].
Both parties agree to keep all shared information confidential as per the terms outlined herein.
This agreement shall be governed by the laws of [Jurisdiction].
[Signature of the Provider]
[Name of the Provider]
[Signature of the Client]
[Name of the Client]
Form
Please complete the form below to create the Standard Service Level Agreement Template. All fields must be filled out to ensure a clear and complete agreement. We provide examples to guide you through each step. Standard Service Level Agreement Template 1. Service Provider Information 2. Client Information 3. Agreement Details 4. Scope of Services 5. Performance Metrics 6. Service Level Objectives 7. Fees and Payment Terms 8. Confidentiality Provisions 9. Termination Conditions 10. Dispute Resolution 11. Signatures and Acceptance 12. Declaration and Signatures
PDF
WORD
Standard Service Level Agreement Template Printable | Editable FormPrintable
