You can open the Support Service Level Agreement Template in multiple formats, including PDF, Word, and Google Docs.
Support Service Level Agreement Template Printable | Editable FormSample
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
[Name of the Client]
[Client’s ID]
[Client’s Address]
This document establishes the terms of the support services provided by the Service Provider to the Client, effective from [Contract Start Date].
The Service Provider agrees to deliver the following support services: [Specify services, e.g., technical support, customer assistance, etc.].
The Service Provider commits to the following service levels: [Define response times, resolution times, and availability].
The Client agrees to pay the Service Provider a fee of [Amount] according to the following payment schedule: [Specify terms].
The Service Provider will provide regular performance reports that include metrics on service level compliance.
This agreement can be terminated under the following conditions: [Specify conditions for termination].
Both parties agree to keep confidential all sensitive information exchanged in the course of fulfilling this agreement.
This agreement shall be governed by the laws of [Jurisdiction].
[Signature of the Service Provider]
[Name of the Service Provider]
[Signature of the Client]
[Name of the Client]
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
[Name of the Client]
[Client’s ID]
[Client’s Address]
This Service Level Agreement details the support services and the expected performance levels from [Contract Start Date] onwards.
The Service Provider will provide: [List specific support services, such as helpdesk support, maintenance, etc.].
The support services will be available during the following hours: [Specify operational hours].
The Client will pay the Service Provider [Amount] based on the outlined payment terms: [Specify terms].
The Service Provider shall adhere to the following metrics: [Specify performance metrics, response times, etc.].
This agreement may be amended upon mutual consent of both parties, documented in writing.
Liabilities are limited to [Specify any limits on liability].
Both parties confirm full understanding and agreement to the terms set forth in this document.
[Signature of the Service Provider]
[Name of the Service Provider]
[Signature of the Client]
[Name of the Client]
Form
Please complete the form below to create the Support Service Level Agreement Template. All fields must be filled out to ensure a clear and complete agreement. We provide examples to guide you through each step. Support Service Level Agreement Template 1. Service Provider Information 2. Client Information 3. Agreement Details 4. Service Description 5. Performance Metrics 6. Support Levels 7. Fees and Payment Terms 8. Responsibilities of the Service Provider 9. Responsibilities of the Client 10. Confidentiality Terms 11. Termination Clauses 12. Acceptance and Signatures 13. Declaration and Signatures
PDF
WORD
Support Service Level Agreement Template Printable | Editable FormPrintable
