You can open the Internal Service Level Agreement Template in multiple formats, including PDF, Word, and Google Docs.
Internal Service Level Agreement Template Printable | Editable FormSample
[Name of the Service Provider Department]
[Department ID]
[Department Address]
[Department Phone]
[Department Email]
[Name of the Receiving Department]
[Receiving Department ID]
[Receiving Department Address]
This document formalizes the agreement between departments for the provision of services, effective from [Contract Start Date].
The Service Provider agrees to deliver the following services: [Detail the services].
The agreed service levels are as follows: [Specify service levels, response times, resolutions, etc.].
The performance of services will be assessed through the following metrics: [List specific metrics].
Both parties will adhere to the following responsibilities: [Outline specific responsibilities for each party].
Regular reviews of service performance will take place [Specify frequency], with outcomes reported to [Specify responsible parties].
This agreement may be terminated under the following circumstances: [Specify conditions for termination].
Any amendments to this agreement must be agreed upon in writing by both parties.
[Signature of the Service Provider Representative]
[Name of the Service Provider Representative]
[Signature of the Receiving Department Representative]
[Name of the Receiving Department Representative]
[Name of the IT Department]
[IT Department ID]
[IT Department Address]
[IT Department Phone]
[IT Department Email]
[Name of the HR Department]
[HR Department ID]
[HR Department Address]
This document establishes the service level agreement between the IT department and the HR department covering IT support services starting from [Contract Start Date].
The IT Department will provide services such as: [List specific IT services].
Support will be available as follows: [Specify hours and methods of contact].
The following response times apply based on issue severity: [Detail response times for different severities].
The HR department agrees to provide [Specify any required input or responsibilities].
In case of conflicts regarding this SLA, the following procedures will be followed: [Outline conflict resolution processes].
Monthly review meetings will be held to discuss service performance and any issues that may arise.
This agreement is signed by authorized representatives of both departments to indicate their agreement to the terms outlined herein.
[Signature of the IT Department Representative]
[Name of the IT Department Representative]
[Signature of the HR Department Representative]
[Name of the HR Department Representative]
Form
Please complete the form below to create the Internal Service Level Agreement Template. All fields must be filled out to ensure a clear and complete agreement. We provide examples to guide you through each step. Internal Service Level Agreement Template 1. Service Provider Information 2. Client Information 3. Agreement Duration 4. Services Provided 5. Performance Metrics 6. Responsibilities of the Service Provider 7. Responsibilities of the Client 8. Issue Resolution Process 9. Review and Amendment Terms 10. Signatures and Acceptance 11. Declaration and Signatures
PDF
WORD
Internal Service Level Agreement Template Printable | Editable FormPrintable
