You can open the Operating Level Agreement Template in multiple formats, including PDF, Word, and Google Docs.
Operating Level Agreement Template Printable | Editable FormSample
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
[Name of the Client]
[Client’s ID]
[Client’s Address]
This Operating Level Agreement (OLA) is made to specify the minimum acceptable level of services provided by the Service Provider on behalf of the Client, effective from [Contract Start Date].
The purpose of this agreement is to establish a clear understanding between the parties regarding the operational procedures and responsibilities of both parties regarding the delivery of services.
The Service Provider agrees to provide the following services: [Specify services including metrics and performance indicators].
Performance will be measured by the following metrics: [List metrics and corresponding targets].
The Service Provider will submit performance reports to the Client on a [Monthly/Quarterly] basis, detailing compliance with the agreed performance metrics.
In case of service failures, the following escalation steps will be followed: [Detail the escalation procedure].
This agreement may be terminated under the following conditions: [Specify reasons for termination].
Both parties agree to maintain the confidentiality of any business-sensitive information exchanged during the course of this agreement.
This document shall be governed by the laws of [Jurisdiction].
[Signature of the Service Provider]
[Name of the Service Provider]
[Signature of the Client]
[Name of the Client]
[Name of the Service Provider]
[Provider’s ID]
[Provider’s Address]
[Provider’s Phone]
[Provider’s Email]
[Name of the Client]
[Client’s ID]
[Client’s Address]
This Operating Level Agreement (OLA) delineates the operational responsibilities and service expectations between the Service Provider and the Client effective [Contract Start Date].
The objective of this agreement is to ensure that both parties have a mutual understanding of the service levels and operational metrics to be maintained.
The services to be provided by the Service Provider include: [List specific services and timelines for delivery].
The Service Provider commits to achieving the following service levels: [List commitments with specific targets].
The Client reserves the right to monitor compliance with this agreement, with assessments conducted at [Specify frequency].
The following procedures will be followed to address and resolve any disputes arising from this agreement: [Detail resolution procedures].
Any modifications to this OLA must be agreed upon in writing by both parties.
This agreement will commence on [Start Date] and shall continue until [End Date].
This agreement shall be governed by and construed in accordance with the laws of [Jurisdiction].
[Signature of the Service Provider]
[Name of the Service Provider]
[Signature of the Client]
[Name of the Client]
Form
Please complete the form below to create the Operating Level Agreement Template. All fields must be filled out to ensure a clear and complete agreement. We provide examples to guide you through each step. Operating Level Agreement Template 1. Agreement Overview 2. Parties Involved 3. Agreement Scope 4. Service Descriptions 5. Performance Metrics 6. Responsibilities of Service Provider 7. Responsibilities of Client 8. Review and Evaluation 9. SLA Terms and Conditions 10. Amendment Procedures 11. Termination Conditions 12. Signatures and Acceptance 13. Declaration and Signatures
PDF
WORD
Operating Level Agreement Template Printable | Editable FormPrintable
